It’s a rare day when America’s beleaugered minimum-wage earning fast food workers book a victory in their struggle to sustain their labor-market dominance before the machines inevitably take over.
But as McDonald’s, Pizza Hut and other fast-food and fast-casual chains experiment with order kiosks and other technology to automate parts of the food-service process, one small chain that hoped to disrupt with industry by embracing automation is throwing in the towel.