There’s nothing like that new car smell. And the fun of driving a new car off the dealer’s parking lot.
But the process of getting there is anything but fun, especially if one is financing a car. Even when the process has gone swimmingly and the customer has found the right ride, in the right color, with the right trim package that’s in the right price range — the proverbial friction hits the fan when it comes down to negotiating the final deal.