Some visitors to Macy’s (NYSE: M) website on Black Friday found that making a purchase from America’s No. 1 department store was anything but smooth. Macy’s website was unable to handle the heavy volume of Black Friday shoppers, forcing some customers to wait to reach the main site.
Black Friday is obviously a bad day to have website problems. Macy’s needs to figure out what went wrong quickly in order to ensure that these problems don’t recur. That said, if the website slowdown was really just a one-time problem, it shouldn’t impact Macy’s Q4 results much.