For more than a decade, J.D. Power has been measuring customer satisfaction in the airline industry, broken down by traditional carriers and low-cost ones. In every single year, JetBlue Airways (NASDAQ: JBLU) has received the best score of any low-cost carrier — and the best score overall.
JetBlue has led the J.D. Power airline rankings every year since 2005. Image source: JetBlue Airways.