Long before mobile computing and the Internet of Things became the buzzwords of the day, Salesforce.com (CRM) was pioneering the related concept of cloud-based software. The leader in customer relationship management (CRM) software continues to innovate. At last month’s Dreamforce 2015 conference, CEO Marc Benioff announced SalesforceIQ, a CRM solution for small business, and an IoT cloud-services offering called Thunderbird.