Most consumers don’t exactly hold the highest opinion of the insurance industry.
In fact, health and property and casualty insurance companies are, on average, rated the worst in the financial and insurance industry when it comes to customer satisfaction— and these rates are on the decline, too, according to the American Customer Satisfaction Index.
There’s good reason for that, of course, Lynn Cirrincione, director of cash and banking for Allstate Insurance Company, told PYMNTS in a recent interview. Namely, consumers aren’t getting what they want from their insurers.