In recent years the American public has learned about a number of major companies having inexcusable breaches in customer service. For example, United Airlines‘ (NYSE: UAL) botching of the removal of a customer from one if its flights certainly got a lot of media attention. Those reports, and CEO Oscar Munoz’s early poor handling of the situation made the company the subject of late-night talk show jokes, and cast it as a sort of poster child for bad corporate customer service.