When providing an accounts receivable (AR) solution, it’s not only the customer — the supplier or vendor — that you have to keep in mind. It’s the customer’s own customers — the buyers — who need to work with an AR solution, too. But in B2B payments, the needs of supplier and buyer are sometimes at odds.
For instance, a corporate buyer may need a way to make customized payments or want to pay via card. If a supplier’s AR and payment solution can’t support those demands, there will inevitably be friction.