If you ask the owners of small and medium-sized businesses (SMBs), they’ll tell you that they are relatively tech-friendly and even tech-savvy. But they may not be telling it exactly as it is.
On a scale from one to 10, the average SMB scored themselves just above a six when it comes to adopting new payment technology, according to the latest data from the SMB Technology Adoption Index™. Yet, only 13 percent of those same merchants said they were willing to innovate when it comes to their payment technology.